FAQ'S
Have a question? Maybe your answer is here:
01
1. Are your sizes the same as standard international sizes?
There is no standard international size. Every store or brand has different standards for sizing. Please don't rely on the size you usually use but only choose the size based on our eDressit measurements, thanks!
02
2. Is it possible to have the dress custom-made if I can't find the right size from the size chart?
eDressit.com can produce a custom-made dress if you don't find the right size from our size chart, and the custom-made extra fee is the same as the original item price. However it will take about 10-20 workdays to make, so please place your order several days in advance to be sure. Thanks.
03
3. How do I take measurements for women and men?
Please visit the link how to measure for women and how to measure for men.
04
4. Do you cater for larger and petite sizes?
We have our own size chart, showing different sizes, so please check the bust, waist and hip measurements carefully. Thank you.
05
5. Is it possible to change the dress size before delivery?
If you ordered a standard size and colour dress from eDressit.com colour and we haven't shipped it yet, then we can change the dress size for you; for any custom-made or different colour dress, if we have already processed the order to produce it for you,we can not then change it for you, thanks!
06
6. Can you make the dress from pictures or sketches?
We have our own factory with excellent designers and workers, so we can make your dress from your pictures or designs, please make an enquiry first by email to: orders@edressit.com
07
7. How do I pay for my order?
eDressit.com makes paying for your orders easy by providing a range of convenient payment options, such as PayPal, Credit Card, Bank transfer, Western Union.
For more detailed information, please check Payment Methods.
08
8. Why is my order status still showing as unshipped after I've already paid?
Please first check if your dress is standard size or colourcolour; for dresses that colourhave different colours or are custom-made, they usually take 5-15 workdays to be made. Also be aware that in the prom season, we need to handle hundreds of orders every day, and our stock can change minute by minute, so some items may be sold out and so your order could take several days to process , so in these circumstances if you have an urgent order, please contact our Customer Service at orders@edressit.com